Nexaviq uses AI to score every customer call against your SOPs — in seconds. No sampling. No bias. No missed issues.
Agent: Priya Sharma
Transform your quality assurance. Automate 100% of your interactions, enforce strict compliance, and deliver world-class support with Nexaviq.
Traditional QA is too slow, too biased, and covers too little.
You audit 2% of calls. The other 98% of customer interactions are completely invisible to management.
Human reviewers are inconsistent. Scores vary wildly based on the auditor's mood, not the agent's merit.
Feedback reaches agents days or weeks later. Coaching never lands in time to actually fix behaviors.
Everything you need to automate QA, optimize AHT, and support your agents with cognitive real-time guidance.
Every call automatically ingested and audited. No more relying on 2% random sampling.
Build rubrics that grade agent compliance strictly according to your specific business SOPs.
Lightweight Chrome extension assisting agents live with spoken scripts and guidelines on calls.
Instantly drafts summaries and disposition codes and pushes them directly to Salesforce/Zendesk.
Conversational cognitive analyst allowing leadership to query compliance and AHT metrics.
Guides agents live to de-escalate first; alerts supervisors only if severe triggers breach safety thresholds.
Visual root cause engines highlighting silences, hold times, and repeat callback leaks.
Secure SIPREC / Media stream connectors to easily link Twilio, Genesys, and Amazon Connect.
Deploy enterprise AI QA without writing a single line of code.
Upload your exact grading rubric or SOP document. The AI learns your specific business rules in seconds.
Connect your call recordings, or stream call audio automatically via API.
Get instant AI audit reports with detailed scores, flagged fatal errors, and personalized coaching notes.