Everything Your QA Team Needs. In One Place.
A dark, beautiful interface designed specifically for high-volume BPO quality assurance teams.
Product Preview
Dashboard Overview
Search audits...
Total Audits (30d)
8,432
+12%
Avg QA Score
92.4
+1.2
Fatal Errors
3
-5
Top Agents
| Agent | Audits | Avg Score | Empathy | Fatal Errors | Trend |
|---|---|---|---|---|---|
| Priya Sharma | 142 | 98 | 95 | - | |
| Rahul Mehra | 138 | 96 | 92 | - | |
| Anjali Verma | 145 | 94 | 88 | 1 | |
| David Kim | 120 | 89 | 85 | - | |
| Sarah Jenkins | 110 | 88 | 90 | - |
Recent Audit
Score: 94/100Opening Script10/10
Empathy & Tone22/25
Problem Resolution35/35
Closing Script10/10
Compliance17/20
AI Coaching Note
Agent successfully resolved the issue but missed the required SLA disclosure during the compliance phase. Suggest reviewing section 4 of the SOP.
← Swipe to view full dashboard →