Everything you need to automate QA, enforce compliance, and build world-class customer support teams.
Upload your exact grading rubric or SOP document (PDF or Word doc). The AI learns your specific business rules in seconds.
Stop relying on 2% random sampling. QA Insight AI automatically ingests and audits every single call, chat, and email—ensuring nothing is missed.
Go beyond just reading transcripts. Our AI detects frustration, warmth, and professionalism to ensure high emotional intelligence.
Instantly detect critical compliance breaches—like missing mandatory disclaimers. Managers are alerted to fatal errors the moment they occur.
Feedback is delivered the moment a call ends. Agents receive immediate AI-generated coaching notes highlighting exactly where they need to improve.
Track performance over time with beautiful, drill-down dashboards. Generate weekly and monthly analytics for every agent on the floor.
Easily drag and drop hundreds of call recordings or chat transcripts at once. Our ingestion engine processes massive batches in parallel.
Integrate QA Insight AI directly into your existing tech stack. Stream interactions automatically from your telephony or CRM directly via REST API.
Auditing global or diverse teams? QA Insight AI natively understands and audits interactions in Hindi, English, and regional languages.